Technical writer DITA

User Assistance Specialist - Technical writer

We are looking for a remote professional technical writer with the expertise in the DITA technology to support user assistance by creating topics, embedded help and technical documentation for our digital transformation software tools and applications.

The expected work content:

• Defining the structure of user assistance, its topics and outputs using OxigenXML and DITA-OT or Framemaker 2019 and DITA-OT,
• Conversion of existing HTML help content into OxigenXML or Framemaker 2019,
• Learning the applcation software in detail necessary for systemic user assistance authoring,
• Design of the user assistance taking into consideration key users work patterns and roles,
• Developing product lines and outputs – online and UI embedded help, documentation, tutorials, brief courses, wizards, video, eBooks, infographics,
• Maintaining user assistance product lines and updates linked to releases,
• Adding localisations with external translator support (German, Russian, Spanish, French, Chinese, etc).

Requirements:

Minimum 1+ years of user assistance development or relevant experience especially with OxigenXML or Framemaker 2019 and DITA CMS.

Technical writing in good English, communications, instructional design, software engineering, or computer science. Good knowledge of German or Russian or some other European languages along with English is a plus.

Collaborating with team members to design next generation of user assistance technology and implementing new creative methods of embedded user assistance including AI-driven solutions.