Technical writer

Technical writer

User Assistance Specialist - Technical writer

Our association is looking for a remote professional technical writer with the expertise in the DITA technology to support user assistance by creating technical documentation, topics, embedded help for our software platform.

The expected work content:

  • Planning the settings of the operational environment and task scheduling for the user assistance developments,
  • Setting dita-ot and defining the structure of the resulting documents and outputs based on DITA,
  • Conversion of existing HTML help content into DITA system,
  • Learning our software platform in detail necessary for systemic user assistance authoring,
  • Complete redesign of the user assistance taking into consideration key users work patterns and roles,
  • Developing product lines and outputs – online and UI embedded help, documentation, tutorials, brief courses, wizards, video, eBooks, infographics,
  • Maintaining user assistance product lines and updates linked to releases,
  • Adding localisations with external translator support (Russian, German, Spanish, French, Chinese).

Minimum of 1+ years of user assistance development or relevant experience especially with some DITA CMS.

Technical writing in good English, communications, instructional design, software engineering, or computer science. Good knowledge of German or Russian or some other European languages along with English is a plus.

Collaborating with team members to design our next generation of user assistance technology and implementing new creative methods of embedded user assistance including AI-driven solutions.