ISO 37120 Certification

ISO 37120 Certification




There is growing importance of standardisation in the daily life of cities and communities and increasing trends to its implementation worldwide aimed at continuous improvement of the quality of life and sustainability. Significant efforts are being made to formulate and introduce the standards for the sustainable development of communities such as the ISO 37xxx series of standards (ISO 37120, ISO 37122, ISO 37123, ISO 37150, ISO 37151, ISO 37152, etc) as well as by ITU and other international and national institutions.

The first standard in the series ISO 37120 “Sustainable development of communities — Indicators for city services and quality of life” became the first successful result of the joint efforts of experts from different knowledge areas and countries that set the ISO/TC 268 to create integrated view for the city performance and its analysis. This standard provides uniform definitions of What is measured? How should it be done? What are the requirements for data collection, presentation and validation? It introduces the common basis for reporting, comparison and benchmarking of city performance. Its new revisions and relevant standards ISO 37122 and ISO 37123 and others further expand the scope of guidelines and methodologies and set of indicators to steer and measure the performance of city services and quality of life.

However many innovative urban communities and their organisations that realised the need to undertake practical steps in the implementation of these standards came across a number of issues that make introduction of the standards into the daily administration life too complex and bringing additional overhead while realising little practical improvement in the governance procedures.


New approach to the standard introduction: Let’s make it simple, practical, step-by-step, proving the usefulness in daily life, easy in learning and open to addressing local needs

ASIDEES developed new approach and procedures fostering easy pathway to practical introduction of standards into the daily life of community organisations and full transparency of the results for the stakeholders over the time presenting increasing speed of urban change and dynamics. It is quick yet step-by-step and cost-effective, creating minimum overhead and bringing easy learning, knowledge and experiences with long-term positive daily assistance to management and employees of municipalities and utility service providers in smart sustainable local governance and management.

The approach was successfully proved in the last European Union project “Smart Urbana” that took place in 5 European middle size cities in 2017.


ASIDEES support and offer for practical ISO 37120 implementation and certification

We offer the following unique innovation package of services for customers involved in managing and consulting activities in communities including administrations and utility providers and various educational organisations:

  1. Preparing and explaining the project content, its activities by the sides and planning 
  2. Setting the latest Smart City Monitor (SCM) technology and ISO 37120 data sets for automatic collection from various data sources to let its digital transformation
  3. Running SCM for calculating all ISO 37120 standard indicators of quality of life in real time and presenting them online in dashboards and interactive reports for administrations, management and employees (public data access is optional and can be managed by the municipality itself accordingly to local policies) 
  4. Official certification of compliance with ISO 37120 requirements based on the implementation results and its full transparency. 


The details of the certification service package for customers

  • Providing the full set of materials for guiding customer employees in the learning and certification and relevant training (webinar or local options)
  • Setting Smart City Monitor engine in a cloud to run for the whole service period (at least one year with possible annual exptensions)
  • Setting the Open Urban Model by ISO 37120 to run on Smart City Monitor engine
  • Providing the sample data set accordingly to ISO 37120 requirements for quick learning and quick preparation of local data (60 data sets in MS Excel spreadsheets)
  • Assisting customer employees in learning how to prepare source data in spreadsheets and link it to the city Smart City Monitor and set operational goals for urban processes and verify the results  
  • Supporting employees in the analysis of ISO 37120 indicators implemented in Smart City Monitor
  • Learning the options for adding and customising the indicators required by local management or policies or urban development plans
  • Setting Smart City Monitor dashboards and interactive analytic reports accordingly to the customer policies of access to data
  • Supporting the customer employees to keep the dashboards and interactive reports online for the duration of the certification service
  • Quality assessment of the implementation results and data
  • Assisting the customer in an effective public presentation of the achievements
  • Certification of municipality management and employees and issuing relevant certificates by ASIDEES as independent evaluator and auditor based on actual implementation results and visibility of ISO 37120 KPI benchmarks online
  • New options of the customer participation in various international research and innovation projects financed by major international funds (e.g. Horizon 2020, JPI Europe, Interreg and others)


Implementation stages:

Stage 1. Setting up the operational environment, learning and preparation of data (~3 months) 

Stage 2. Preparation and implementation of operational procedures for compliance, data collection and verification procedures and documents (~3 months) 

Stage 3. Quality assessment and audit based on running ISO 37120 urban model runing on Smart CIty Monitor technology installed in the city, annual confirmation of conformity, certificate issuing (during the whole service period) 

During the year: Continuous support, data and documents updating, system upgrading for the whole service period. 


Unique benefits for administrations and citizens of cities 

The unique services allow forward-looking city councils, municipalities, utility providers, consultants and community education to obtain the cutting-edge opportunity for learning how to introduce new international standards into their daily practices and obtain a certificate of compliance with ISO 37120 supported by relevant interactive online dashboard and reports with standard indicators and analytics. The certification solution is open for upgrading to accommodate newly developed standards such as ISO 37122, ISO 37123 and others as well as for adding local indicators for smart governance and management.

The innovative certification service is available worldwide including small and middle size communities and their organisations dealing with urban services, a development that are interested in transparency of local governance and politically neutral evidence of achievements. It provides cost-effective easy steps toward realisation of Smart City concepts in practice and learning of novel digital transformation applications for smart sustainable governance.

The main difference and benefits of the offer for the communities

A typical certification service results in the official “Certificate of Conformance” by some auditor or service provider. The paper fixes single time assessment of the achievements usually based on the past data and audit of procedures and performance.

After the date of the certificate issuing over the time, its value decreases as result of accelerated urban change and dynamics.

Why? Because people bring up the question “It was yesterday, what's up now?

We offer the new unique practical ISO 37120 certification approach for smart sustainable cities that brings about many positive results such as the unique knowledge and experience by the customer employees and running information system presenting online dashboards of actual city performance accordingly to major international standard ISO 37120 in real time. The timely data (e.g. monthly, quarterly) can be updated by local organisations e.g. municipality departments and/or utility providers and/or local university accordingly to the standard requirements and local policies.

We offer ISO 37120 training, implementation, consulting, gap analysis, documentation, internal audits with the optional participation of the national certification bodies in the certification process. The post- certification monitoring and upgrading services enable the customer and its stakeholders with a practical use of the standards in the daily activities and possibility to further extend the open city model by ISO 37120 with local infrastructure objects, indicators, data and applications.

The city certification results include: 

  • Holistic and detailed information about city processes accordingly to international standard ISO37120 assisting in smart governance for improving Quality of Life in the city 
  • Transparency and publicity of achievements by local city administration and service providers, its clear demonstration in real time and online for the target stakeholders
  • The evidence of achievements accordingly to standards that is free from any political or other bias
  • New options in setting local objectives in urban development and planning based on evidence data
  • Easy adding of new objects, indicators and data sources to accommodate the change  
  • Availability of actual indicators, statistical information and analytics at any time and any place across the urban area
  • A realisation of performance and quality assessment accordingly to international standards for urban planning being open for localisation
  • Optional in-depth applications representing necessary focus areas in further detail e.g. water, waste, energy, transportation, environment, etc 
  • Ability to link a rich variety of optional data sources such as sensors, smart meters, IoT, SCADA, automated systems, social networks, etc
  • Automatic data collection from many spreadsheets and databases located in different places and systems and its real-time processing saving employee overhead and costs
  • Optional focused views into city life processes, its quality and resilience supported by interactive dashboards, reports and mobile applications for stakeholders and citizens
  • Continuous access to ongoing results, analysis of trends and holistic sustainability in real time 
  • Fostering accelerated improvement of the quality of life, business models and investment attractiveness of the urban area as an innovation leader.

Strong evidence in public debates and image making in public relations

Transparency and actual information about the real-time results of local governments provide effective and strong arguments in various public events including elections, reviews of ongoing city developments, relevant publications, discussions in social networks and mass media. The city evidence data, presented for the community by the administration accordingly to the latest international standards, provides the non-biased evidence basis for any public discussion or event. Supported by easy analytics and benchmarks for comparisons e.g. with the past or with the other communities, and being available at any time, in any place and on any mobile device, such online transparency of results introduce compelling arguments to prove and effectively present the actual achievements and improvements of quality of life to the local citizens as well as regional, national administrations and international community. 

ASIDEES team will support, train, consult, guide and provide the customers and relevant local partners with the latest cutting-edge solution, annual support services that realise the online information system in compliance to ISO 37120 and other relevant standards providing such evidence information and the Certificate of Compliance. Our unique service offer is based on a unique experience of Smart City Monitor applications as novel technology for urban communities and its successful implementation in Europe as well as the involvement of our team in the development of new international standard “Data Processing and Management to support IoT and Smart Cities & Communities” by International Telecommunication Union.

The technical components of the certification procedure

Smart City Monitor engine is installed in the cloud for each customer and runs the urban model defined in strict accordance with ISO 37120. The engine is linked with municipality data sources in simple spreadsheets stored at different shared locations such as for example local municipality server or Google Docs or Dropbox. The spreadsheets are updated by responsible local organisations and specialists. The data is collected and processed by Smart City Monitor automatically.  

The urban model presents the city as big and complex cyber-physical system of systems. It is open for adding new city infrastructure components, KPIs, linking to multiple data sources including databases, smart sensors, IoT, automated systems, vehicles, drones, etc. The model runs on Smart City Monitor engine enabling a digital transformation of data into a rich set of customized information services.

The city Smart City Monitor dashboard and reports can be linked to the existing website (e.g. “scm.citydomain” or “performance.citydomain”, etc) presenting online performance and urban processes for city stakeholders directly at the municipality site in real-time. The access rights to various information and analytics can be set accordingly to local municipality policies and national legislation. 

Click on the link to download the Smart City Monitor technology overview.


The promotional certification package cost is 4,500 Euro per year.  

The additional costs shall be applied in cases of

  • Local training courses (transportation and accommodation costs for the trainer)
  • Inclusion of the national certification bodies into the certification procedure (upon the request of the customer).

The package costs can be revised for different countries in a relation to the customer inquiry, actual city sizes and budgets. 

Got questions?
Check our Questions and Answers section, or contact us for further details: info[@] or by contact page here