ISO 37120 Certification

ISO 37120 Certification




There is growing importance of standardisation in the daily life of cities and communities and increasing trends to its implementation worldwide aimed at continuous improvement of the quality of life and sustainability. Significant efforts are being made to formulate and introduce the standards for the sustainable development of communities such as the ISO 37xxx series of standards (ISO 37120, ISO 37122, ISO 37123, ISO 37150, ISO 37151, ISO 37152, etc) as well as by ITU and other international and national institutions.

The first standard in the series ISO 37120 “Sustainable development of communities — Indicators for city services and quality of life” became the first successful result of the joint efforts of experts from different knowledge areas and countries that set the ISO/TC 268 to create integrated view for the city performance and its analysis. This standard provides uniform definitions of What is measured? How should it be done? What are the requirements for data collection, presentation and validation? It introduces the common basis for reporting, comparison and benchmarking of city performance independently of it size. Its new revisions ISO 37120:2018 and relevant standards ISO 37122, ISO 37123 and others further expand the scope of guidelines and methodologies and set of indicators to steer and measure the performance of city services and quality of life.

However many innovative urban communities and their administrations which realised the need to undertake practical steps in the implementation of these standards come across a number of issues that make introduction of these standards into the daily administration life too complex, time consuming and bringing additional overhead without little practical improvement in the concrete local governance procedures.


We offer new approach to the standard introduction: Let’s make it simple, practical, step-by-step, proving the usefulness in daily life, easy in learning and open to addressing local needs!

Download the certification program overview here

ASIDEES developed new procedures and cost-effective application of the leading novel Smart City Monitor technology for municipalities fostering easy pathway to practical introduction of standards into the daily life of the communities and public bodies. As working tool it provides full transparency of the city performance results for the administrations and other stakeholder groups. The local governance itself decides about particular group access to the actual local data presenting the results of urban change and its dynamics in real time.

The implementation is done in small steps, each sufficiently quick and easy in learning and developing experiences with minimum overhead to ongoing daily activities of the public body employees. Its results foster practical compliance with recommendations of key international standards for quality governance and make holistic analysis of diverse data significantly more effective and easy positively assisting in smart sustainable management and productivity of employees in the municipalities and utility service providers.

The certification program realises the growing trend to continuous auditing as effective method of compliance under minimum costs and efforts based on testing for the prevalence of a risk and the effectiveness of a control.

The approach was initially successfully validated in the European Union project “Smart Urbana” that took place in 5 European middle size cities in 2017. Now it is being further advanced and implemented in European countries, India and elsewhere.


ASIDEES support of practical ISO 37120:2018 implementation and certification

We offer the following unique innovation package of services for customers involved in managing and consulting activities in communities including administrations and utility providers and various educational organisations:

  1. Preparing and explaining the project content, its activities by the sides and planning 
  2. Setting the latest Smart City Monitor (SCM) technology and ISO 37120 data sets for automatic collection from various data sources to let its digital transformation
  3. Running SCM for calculating all ISO 37120 standard indicators of quality of life in real time and presenting them online in dashboards and interactive reports for administrations, management and employees (public data access is optional and can be managed by the municipality itself accordingly to local policies) 
  4. Official certification of compliance with ISO 37120 requirements based on the implementation results and its full transparency. 


The details of the certification service package for customers

  • Providing the full set of materials for guiding customer employees in the learning and certification and relevant training (webinar or local on-site workshop options)
  • Setting Smart City Monitor engine as cloud technical platform to run for the whole service period (at least one year with possible annual extensions)
  • Setting the Open Urban Model by ISO 37120 to run on Smart City Monitor engine
  • Providing the sample data set accordingly to ISO 37120 requirements for quick learning and quick preparation of local data (60 data sets in MS Excel spreadsheets)
  • Assisting customer employees in learning how to prepare source data in spreadsheets and link it to the city Smart City Monitor and set operational goals for urban processes and verify the results  
  • Supporting employees in the analysis of ISO 37120 indicators implemented in Smart City Monitor
  • Learning the options for adding and customising the indicators required by local management or policies or urban development plans
  • Setting Smart City Monitor dashboards and interactive analytic reports accordingly to the customer policies of access to data supporting automatic continuous auditing
  • Supporting the customer employees to keep the dashboards and interactive reports online for the duration of the certification service
  • Quality assessment of the implementation results and data
  • Assisting the customer in an effective public presentation of the achievements
  • Certification of municipality management and employees and issuing relevant certificates by ASIDEES as independent evaluator and auditor based on actual implementation results and visibility of ISO 37120 KPI benchmarks online


Implementation stages:

Stage 1. Setting up the operational environment, learning, training and preparation of data (~3 months) 

Stage 2. Preparation and implementation of operational procedures for compliance, data collection and verification procedures and documents (~3 months) 

Stage 3. Quality assessment and audit based on running ISO 37120 urban model running on Smart City Monitor technology installed in the city, annual confirmation of conformity, certificate issuing (during the whole service period) 

During the year: Continuous support, data and documents updating, system upgrading for the whole service period. 


Unique benefits for administrations and citizens of cities 

The unique certification services allow forward-looking city councils, municipalities, utility providers, consultants and community education to obtain the cutting-edge opportunity for learning how to introduce new international standards into their daily practices and obtain a certificate of compliance with ISO 37120. The solution is open for upgrading to accommodate newly developed standards such as ISO 37122, ISO 37123 and others as well as for adding local indicators for smart governance and management.

Our innovative certification service is available worldwide including small and middle size communities and their organisations dealing with urban services, a development that are interested in transparency of local governance and politically neutral evidence of achievements. It provides cost-effective easy steps toward realisation of Smart City concepts and fosters employees learning of novel digital transformation applications that can effectively assist in Smart Sustainable Governance. The certification program realises the growing trend to continuous auditing as effective method of compliance under minimum costs and efforts.


Certificate on the wall or dashboard for all?

Nowadays in times of digital transformation and smart citizens the key question arises:

What is the right way to spend public money and efforts in municipalities: To get the paper certificate at the wall for City Hall visitors or set online performance dashboard for the community?

The answer depends on the municipality policy of openness and its drive for efficiency and transparency and innovation resulting in the major differences and benefits for the communities.

A typical certification service results in the official “Certificate of Conformance” by some auditor or service provider presented as the paper document.  Internal auditing's testing of controls is based on risk and often performed months and years after the city activities have occurred. It includes reviews of policies, procedures, approvals, and reconciliations based on samples of the past. As result the paper certificate fixes single time assessment of the results based on the past data and manual audit of procedures and performance. After each passed day since the certificate issuing, its value decreases and becoming less and less relevant to the actual urban change and its real life accelerated dynamics.

Why? Because people bring up the question “It was 2 years ago, what's up now?

Such paper certificates do not present ongoing processes and its conformity for the community to foster improvements and efficiency and engagement. It is recognised today, that this approach results with a narrow scope of evaluation and little real value for improving administration business performance or regulatory compliance.

ASIDEES offers new unique practical ISO 37120 certification approach that is based on the use of online information dashboards and interactive reports presenting the city performance accordingly to major international standard ISO 37120 in real time to all stakeholders that local administration may authorise for access to information.

The necessary data is automatically collected from multiple data sources such as spreadsheets, databases, sensors, IoT and automated systems. If some of the data needs to be provided by local or national organisations e.g. municipality departments and/or utility providers and/or local university it can be updated in necessary time periods e.g. quarterly, monthly, weekly, daily, each hour, etc.

Our offer includes ISO 37120 training, implementation, consulting, gap analysis, documentation, internal audits with the optional participation of the national certification bodies and auditors in the certification process. The post- certification monitoring and upgrading services enable the municipality and its stakeholders with a practical use of the standards in the daily activities and open possibility to further extending and upgrading the open city model by ISO 37120 with key local infrastructure objects such as districts, buildings, streets, energy and water and waste objects, etc. Each object can be provided with own indicators, data sources and applications, focused status and maintenance reports, etc.

The city certification results include: 

  • Continuous automatic auditing of compliance with international standards and local management practices
  • Holistic and detailed information about city processes accordingly to international standard ISO37120 assisting in smart sustainable governance for improving Quality of Life and efficient use of resources in the city and continuous improvement
  • Transparency and publicity of achievements by local city administration and service providers, it’s clear demonstration in real time and online for the target stakeholders
  • The trustful evidence of achievements that is free from any political or other bias
  • New options in justified setting of local objectives in urban development and planning based on evidence data
  • Easy adding of new infrastructure objects, indicators and data sources to accommodate the change  
  • Availability of actual values of key performance indicators and statistical information and in-depth analytics at any time and any place across the urban area
  • A realisation of performance and quality assessment accordingly to international standards for urban planning being open for localisation
  • Optional in-depth applications representing necessary focus areas in further detail, e.g. water, waste, energy, transportation, environment, etc 
  • Ability to link a rich variety of optional data sources such as sensors, smart meters, IoT, SCADA and other automated systems, social networks, mobiles, etc
  • Automatic data collection from many spreadsheets and databases located in different places and systems and its real-time processing that strongly improves employee productivity, decrease overhead and costs
  • Optional focused views into city life processes, its quality and resilience supported by interactive dashboards, reports and mobile applications for stakeholders and citizens
  • Continuous access to ongoing results, analysis of trends and holistic sustainability in real time 
  • Fostering accelerated improvement of the quality of life, business models and investment attractiveness of the community as an innovation leader promoting the transparency.

Strong evidence in public debates and image making in public relations

Transparency and actual information about the real-time results of local governments provide effective and strong arguments in various public events including elections, reviews of ongoing city developments, relevant publications, discussions in social networks and mass media.

The city evidence data, presented for the community by city administrations accordingly to the latest international standards, provides the non-biased evidence basis for any public discussion or event. Supported by easy analytics and benchmarks for comparisons e.g. with the past or with the other communities, and being available at any time, in any place and on any mobile device, such online transparency introduces compelling arguments to prove and effectively present the actual achievements and improvements of quality of life to the local citizens and regional and national administrations and international community. 

ASIDEES team will support, train, consult, guide and provide the customers and relevant local partners with the latest cutting-edge solution, annual assistance services that realise the city online information system in compliance to ISO 37120 and other relevant standards.

In this case, the Certificate of Compliance (as paper and its online copy), verifies the online evidence data and realises continuous automatic auditing of compliance with international standards and local management practices accordingly to the actual city planning and sustainability goals.

Our unique service offer is based on the experience of Smart City Monitor applications as novel technology for urban communities and its successful implementation in Europe including Smart Urbana project, as well as the involvement of our team in various international developments including new international standard “Data Processing and Management to support IoT and Smart Cities & Communities” by International Telecommunication Union.

The technical components of the certification procedure

Smart City Monitor engine is installed in cloud for each municipality customer and runs the urban model defined in strict accordance with ISO 37120. The engine is linked with municipality data sources presented as simple spreadsheets that are stored at different shared locations, for example, local municipality server or Google Docs or Dropbox. The spreadsheets are updated by the responsible municipality departments or local organisations and specialists accordingly to local governance policies. The data from all spreadsheets is collected and processed by Smart City Monitor engine automatically and transformed into the KPIs and object sustainability statuses in real time. 

The urban model 37120 runs as the city digital twin that presents the city as Big and complex cyber-physical System of Systems connecting both physical and virtual worlds. It is open for adding various city infrastructure objects (districts, buildings, streets, etc), its KPIs, linking to multiple heterogeneous data sources including databases, smart meters, sensors, IoT, automated systems, vehicles, drones, etc. The model runs on Smart City Monitor engine enabling a digital transformation of data into a rich set of customized information services.

The city Smart City Monitor dashboard and reports can be linked to the existing city website (e.g. “cityscore.citydomain” or “performance.citydomain”, etc) presenting online performance and urban processes for city stakeholders directly at the municipality site in real-time. The access rights to various information and analytics can be set accordingly to local municipality policies and national legislation. 

Click on the link to download

Smart City Monitor technology overview.

The certification program overview


The certification service package cost is provided upon the request.  

The additional costs shall be applied in cases of

  • Local training courses (transportation and accommodation costs for the trainer).
  • Inclusion of the national certification and audit bodies into the certification procedure (upon the request of the customer).

The package costs can be revised for different countries in a relation to the customer inquiry, actual city sizes and budgets. 

Got questions regarding the service package? 

Or want to be the certification program partner or promoter?

Check our Questions and Answers section, or contact us for further details: info[@] or by contact page here